Help & support

Have questions about how we select, test, or ship our masks? We believe in total transparency. Here you will find clear answers about our personal testing routine, ingredient safety, shipping details, and satisfaction guarantee so you can shop with confidence.

Frequently asked questions

At Jakes Beauty And Care, every face mask and hair mask is handpicked and personally tested before being offered in our shop. Explore our most common inquiries below.

How do you personally test your face and hair masks?

I personally try every single product on my own skin and scalp. I only list face masks that effectively cleanse and clear skin without irritation, and hair masks that actively repair damage to leave hair silky and smooth. Because everyone's skin is unique, if you experience irritation, please discontinue use immediately.

Do your products contain harmful chemicals?

No. We make sure not to sell products with harmful chemicals that could do more harm than good. We prioritize gentle, skin-friendly formulas that deliver visible results without compromising safety.

How do I use the masks properly?

Every mask comes with clear, printed step-by-step instructions on the packaging. Simply follow the directions for application time and rinsing to achieve the best results for your skin and hair.

Do you offer international shipping?

Yes, we ship outside the United States. International shipping involves higher carrier rates, so please contact us directly through the website before ordering so we can calculate your exact shipping costs and details.

What is your refund and return policy?

Your satisfaction is very important to us. If a product does not work or if you experience an adverse reaction, we offer your money back or one free replacement item. Please reach out with proof that the product did not work so we can process your request promptly.

Where is Jakes Beauty And Care located?

We are based in Kansas, United States, operating as an independent online beauty shop focused on personally tested self-care essentials.

Ready to experience tested beauty?

Browse our collection of hand-tested face masks, hair treatments, and self-care favorites that deliver genuine results.